According to § 5 TMG:
The contractual partner for all orders from Keramics.com online shop is Keramics Berliner Fliesenmarkt GmbH.
Keramics Berliner Fliesenmarkt GmbH
Phone: +49 (0) 30 - 32 67 25 30
Fax: +49 (0) 30 - 32 67 25 58
Registration in the commercial register.
Court of registry: AG Charlottenburg
Registers number: HRB 188940 B
Value added tax identification number according to §27 a Umsatzsteuergesetz: DE313397400
Information on online dispute settlement
In the first quarter of 2016, the EU Commission will provide an Internet platform for the online settlement of disputes (so-called "OS platform"). The OS platform is intended as a point of departure for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. The OS platform will be available at the following link: https://ec.europa.eu/consumers/odr/
Consumer Arbitration Board
We do not participate in a dispute resolution procedure before a consumer arbitration board.
Court of Jurisdiction: Federal Republic of Germany
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.Go Back