Shipping & Delivery

FREE SHIPPING EUROPE FOR PURCHASES FROM 2000€

Free shipping is only available for delivery on the mainland, excluding islands, for which the island fee or fees must be paid by the receiver. These will be calculated separately and must be confirmed before delivery.

The shipping cost is determined by weight and will be displayed during ordering process.

If you would like to order several articles, which respectively have different delivery times, we will dispatch all articles in full as one delivery, unless other arrangements were made. In this case, the delivery time for the parcel will be that of the article with the longest delivery time.

FREIGHT CARRIER DELIVERY:

Please note that our pallet service offers delivery only to the kerb. Please ensure unrestricted access and a firm surface where the pallets can be securely placed.

Delivery by forwarding company will be between monday and friday. You will recieve a delivery date with a time-window from 10am to 4pm together with our proforma invoice. If the day doesn‘t fit in your schedule, please tell us a different date for delivery.

PARCEL SHIPPING (ONLY FOR SINGLE PIECES):

Under certain circumstances, delivery can be made on Saturdays. Should you be unable to receive the delivery, you will receive a notification memo.

Please understand that we are unable to fulfil requests for specific delivery times and locations.

SAMPLE DELIVERY:

Sample tile 3,90 € / piece. Free shipping within Germany and the EU.
The sample tiles are non-returnable!

DELIVERY TIME:

The delivery within Germany usually takes about 2 – 5 working days after receipt of order. Should the product not be in stock or otherwise unavailable for immediate delivery and the delivery time must be extended, we will notify you. The delivery time of orders will be shared with you after receipt of order.

DELIVERY WITHIN GERMANY:

DELIVERY IN EUROPE

Extra costs for international deliveries

The buyer is responsible for taxes (e.g. EU VAT) and/or fees, such as customs. These will be calculated separately and be confirmed before the delivery.

Island fees are also your responsibility. These will be calculated separately and be confirmed before the delivery.

SHIPPING TABLE EUROPE 1:

( Belgium Bulgaria, Denmark, Ireland, Italy, Luxembourg, the Netherlands, Austria, Poland, Romania, Slovakia, Spain, Czech Republic, UK, Switzerland )

SHIPPING TABLE EUROPE 2:

( Estonia, France, Latvia, Lithuania, Portugal, Slovenia, Hungary )

SHIPPING TABLE EUROPE 3:

( Finland, Greece, Croatia, Malta, Sweden, Norway, Macedonia, Albania, Belarus, Turkey, Serbia, Bosnia )