General terms of business for the online shop

1. Scope of application

For all orders via our online shop by consumers and entrepreneurs, the following terms and conditions apply.

Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or independent occupation. Entrepreneur is a natural or legal person or a legal person who is acting in the course of a legal transaction in the exercise of his commercial or independent professional activity.

These terms and conditions shall also apply to future business relations with entrepreneurs, without our having to refer to them again. If the Contractor uses opposing or supplementary General Terms and Conditions of Business, the validity thereof is hereby contradicted; They will only become part of the contract if we have expressly consented to it.

2. Contracting party, conclusion of contract

The purchase contract is concluded with Keramics Berliner Fliesenmarkt GmbH.

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalog. You can initially place our products without obligation into the shopping cart and correct your entries before sending your binding order at any time by using the order provided for this in the order process And illustrated correction aids. By clicking on the order button, you place a binding order of the goods contained in the shopping basket. The confirmation of the receipt of your order is made by e-mail immediately after sending the order and does not constitute a contract acceptance. We can accept your order by sending an order confirmation in separate e-mail or by delivery of the goods within 2 days.

If the ordered goods are not available because we are not supplied with this product by our supplier without our own fault, we can withdraw from the contract. In this case, we will inform you immediately and, if necessary, propose the delivery of a comparable product. If no comparable goods are available or if you do not wish a delivery of a comparable product, we will refund you already delivered services without delay.

Drawings, illustrations, measurements, weights or other data in our online shop are non-binding, unless this is expressly determined otherwise by us.

3. Terms of delivery
In addition to the indicated product prices are still shipping costs. You can find out more about the amount of the shipping costs in the offers.

3.1 The delivery of goods is carried out regularly on the dispatch route and to the delivery address indicated by the customer. When processing the transaction, the delivery address given in the seller's purchase processing process is decisive. By way of derogation from this, PayPal shall be deemed to be the delivery address provided by the customer at the time of payment at PayPal.

3.2 In the case of goods delivered by forwarding agency, the delivery will be "free of charge", ie up to the public curb nearest to the delivery address, unless otherwise specified in the shipping information in the seller's online shop.

3.3 If the transport company sends the goods to the seller, since delivery was not possible at the customer, the customer bears the costs for the unsuccessful dispatch. This does not apply if he is not responsible for the circumstance which led to the impossibility of the delivery or if he was temporarily prevented from accepting the offered service, unless the seller had announced the service to him a reasonable time in advance .

3.4 In the case of self-collection, the seller first notifies the customer by e-mail that the goods ordered by him are ready for collection. After receipt of this e-mail, the customer can collect the goods after consultation with the seller at the seller's place of business. In this case, no shipping costs will be charged.

You have the option of picking up at Keramics Berliner Fliesenmarkt GmbH, Sophie - Charlotten - Str. 14, 14059 Berlin, Germany at the following business hours: from Monday to Friday from 7am to 7pm and on Saturday from 9am to 9am 4 pm except on holidays. You can also pay with EC card and PIN.

We do not deliver to packing stations.

4. Payment
The following payment methods are available in our shop:

Payment in advance
If you choose the method of payment in advance we will call you our bank account in the order confirmation and deliver the goods after payment receipt.

Credit card
Your credit card will be charged with completion of the order.

You pay the invoice amount via the online provider Paypal. In principle, you must be registered there or register, authenticate with your access data and confirm payment instructions to us. You'll get more information during the ordering process.

We also offer IMMEDIATE RELEASE. Herewith we receive the transfer credit immediately. This accelerates the entire order process. All you need is the account number, bank code, PIN and TAN. Via the secured payment form SOFORT GmbH, which is not accessible to the merchant, IMMEDIATELY transfers the transfer automatically and in real time a transfer into your online bank account. The purchase price is immediately and directly transferred to the merchant's bank account. If the payment method IMMEDIATE payment is selected, a pre-filled form opens at the end of the ordering process. This already contains our bank account. In addition, the transfer amount and the purpose of use are already displayed in the form. You must now select the country in which you have your online banking account and enter the bank code. Then enter the same data as for online banking registration (account number and PIN). Confirm your order by entering the TAN. The transaction is confirmed immediately afterwards. In principle, any Internet user can use the IMMEDIATE RELEASE as a method of payment if he has an activated online banking account with PIN / TAN procedures. Please note that for some banks the IMMEDIATE RELEASE is not yet available. For more information on whether your bank supports this service, please visit:

5. Right of revocation
Consumers are entitled to the right of revocation as described in the revocation instruction. Entrepreneurs are not granted a voluntary right of revocation.

6. Proprietary reservation

The goods remain our property until full payment.

For entrepreneurs, the following applies in addition: We retain ownership of the goods until the full settlement of all claims arising from a current business relationship. You may resell the reserved goods in ordinary business; All claims resulting from this resale will be paid to you in advance, irrespective of the connection or mixing of the reserved goods with a new item, in the amount of the invoice amount and we accept this assignment. They remain authorized to collect the receivables, but we may also collect claims ourselves, insofar as you fail to meet your payment obligations.

7. Transportation damage

7.1 The customer will support Keramics Berliner Fliesenmarkt GmbH to the best of his abilities to make claims against the transportation company or -insurance, if any transportation damages are discovered.

7.2 Transportation damages or losses have to be reported within five days of delivery to Keramics Berliner Fliesenmarkt GmbH or to the transportation company within seven days.

8. Warranty and Guarantees

The statutory right of deficiency shall apply.  Information about any applicable additional warranties and their exact terms can be found at the product and on special information pages in the shop.

9. Final provisions

If you are an entrepreneur, then German law applies under the exclusion of the UN purchase law.

If you are a merchant within the meaning of the German Commercial Code (Handelsgesetzbuch), a legal person of public law or a public special fund, our exclusive place of jurisdiction is all disputes arising out of contractual relations between you and us.