Consumers have a thirty-day right of revocation.



You have the right to revoke this contract within a period of thirty days without giving reasons.

The period of revocation shall be thirty days from the date on which you or a third party you designate, which is not the carrier, has or had taken possession of the goods.

In order to exercise your right of revocation, you must contact us (Keramics Berliner Fliesenmarkt GmbH, Sophie - Charlotten - Strasse 14, 14059 Berlin, (Eg a letter or e-mail) shop@keramics.com) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.

You can also fill out and submit the sample revocation form or another clear statement on our website www.keramics.com electronically. If you use this option, we will immediately send you a confirmation of the receipt of such a revocation by e-mail.

In order to maintain the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of fourteen

days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we use the same payment method you used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged for these repayment fees.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected when you send the goods before the end of the deadline of fourteen days. They bear the immediate cost of returning the goods. The direct cost of the return for such goods, which can not normally be returned to us by post (freight forwarding), is estimated to be no more than 250 Euros for each such retour.


You shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

The right of revocation does not exist in the following contracts:

Contracts for the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer.

Contracts for the delivery of goods which can quickly spoil or whose expiration date would be quickly exceeded.

Sample Revocation Form

(If you want to revoke the contract, please fill out this form and return it.)

- To Keramics Berliner Fliesenmarkt GmbH, Sophie - Charlotten - Str. 14, 14059 Berlin, shop@keramics.com.de, Fax: 030 32 67 25 58

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

- Appointed on (*) / received on (*)

- name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only in the case of a communication on paper)

- Date

(*) Delete as appropriate.


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